Returns & Exchanges
At Thick Ass Glass, we stand behind the durability of our products and offer a 30-day return window for unused items in their original packaging. Please ensure all glassware remains in pristine, unwashed condition to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return.
Inspection & Approval
Upload clear photos of the unused product to verify its condition; once reviewed, we will issue a Return Merchandise Authorization (RMA).
Pack & Ship
Securely package your items using the original padding to prevent breakage and affix the provided prepaid shipping label to the box.
Receive Refund
Once our warehouse confirms receipt and inspects the glass, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing