Frequently Asked Questions
Everything you need to know about our heavy-duty glassware and service.
How do you ensure glassware doesn't break during shipping?
We utilize a proprietary double-boxing method and heavy-duty bubble wrap designed to withstand significant impact. Our discreet packaging ensures your items arrive safely and privately.
What happens if my item arrives damaged?
While rare, if an item arrives broken, please take a photo of the damaged product next to the shipping label and email it to our support team within 48 hours of delivery for a free replacement.
What makes 'Thick Ass Glass' different from standard glass?
Our products are manufactured using high-quality borosilicate glass with increased wall thickness, often ranging from 5mm to 9mm, providing superior durability and heat resistance compared to standard industry pieces.
Do you offer international shipping?
Yes, we ship worldwide. Please note that international customers are responsible for any customs fees, duties, or taxes imposed by their respective countries upon arrival.
What is your return policy for unused items?
We accept returns on all unused items within 30 days of delivery. Due to the nature of our products, we cannot accept returns on any glass that has been used or contains residue.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover) as well as secure encrypted payment options like Sezzle for interest-free installments.